2024-06-17 Release Notes

New Feature

Improved Refund Experience for Declined Payments:

We have introduced enhancements to the refund process for declined payments. When a payment is declined with the R01 error code (Insufficient Funds) and a refund is already queued for that payment, the following improvements will take effect:

1. The payment declined will automatically be marked as resolved within the merchant portal.
2. No webhook notification will be sent for the the decline.
3. The user will receive a dedicated email notification informing them that the refund could not be initiated (See example below).

This update ensures a more streamlined experience for users by eliminating unnecessary steps after a declined transaction and offers clear communication about the refund status.