2024-06-17 Release Notes
June 17th, 2024
New Feature
Improved Refund Experience for Declined Payments:
We have introduced enhancements to the refund process for declined payments. When a payment is declined with the R01 error code (Insufficient Funds) and a refund is already queued for that payment, the following improvements will take effect:
- The payment declined will automatically be marked as resolved within the merchant portal.
- No webhook notification will be sent for the the decline.
- The user will receive a dedicated email notification informing them that the refund could not be initiated (See example below).
This update ensures a more streamlined experience for users by eliminating unnecessary steps after a declined transaction and offers clear communication about the refund status.